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Customer Service
Frequently asked questions
Waitrose and Ocado: what is the relationship and what has changed?
I think I’ve got a missing/incorrect item or an item is damaged, what should I do?
How do I book a delivery slot?
Can I change my slot or amend an order after checkout?
How do I update my contact details for myWaitrose?
I'm having issues shopping on waitrose.com, what should I do?
What is helpful to know when placing an online delivery order?
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