Find out how we’re continuing to protect each other in our stores and online | Coronavirus FAQs | Shopping in store
Your account
To do this, click 'Home' (top left) and click 'Register' (top right). You’ll then be guided through how to do this. Once complete, you’re ready to book a delivery slot and start shopping with us. If you have any Sign In problems which you cannot resolve, we suggest that you call us on 0800 188 884.
If you’ve forgotten your login email address please contact us on 0800 188 884.
If you haven’t used the website for 30 days or more, you will be asked to re-enter your password when you try to access any pages which contain personal details. These pages include the checkout stages, and your account pages. This is to protect your online security.
Visit waitrose.com and access your 'My Account' area at the top of the page. Within the 'My details' section, select 'Addresses'. From here you can check and update your address details.
The easiest way to update your personal information with us is by logging into waitrose.com and visiting ‘My account’ and selecting ‘Marketing preferences’.
Select the 'Unsubscribe' option at the bottom of the marketing email.
You can request a replacement here.
If you have a waitrose.com account, you will need to visit the myWaitrose card and details page to change your contact details. Unfortunately, we're unable to do this on your behalf. If you don't have a waitrose.com account, call us on 0800 188 884.
GDPR stands for General Data Protection Regulation - it is EU legislation governing the use of personal data and replaces the Data Protection Act 1998. This came into force from May 2018 and impacts all organisations who hold Personal Data. You can exercise a GDPR rights request by visiting our page on Customer Rights. This contains information about your privacy rights, as well as the link to the rights webform if you’d like to make a request. You can find out about our Privacy Notice by clicking here.